Returns & Exchanges

If you´re not satisfied with an item that you have purchased from our online shop we are more than happy to help you return it or exchange it to a different color or size. The item can be exchanged or returned within 14 days of delivery if it is unworn, unwashed, not damaged and if it is in the same condition as when you received it.

If the item is within the requirements for a return, we will refund you within 14 days from when it arrives back at our offices in Stockholm. Your refund will be credited to the original purchaser´s credit card. All returns & exchanges are free of charge within Sweden.

HOW IT WORKS:

  1. Fill in the return/exchange form that came with the item

  2. Place the item/items that you want to return in the plastic bag that your order came in, or any other packaging

  3. Take the parcel to your nearest postal office and send it to our office, the address is:

    RFSL Ungdom
    Newcomers Youth
    Box 350
    101 26 Stockholm

  4. When the parcel with your return has arrived to our office we will send you a confirmation that the refund can be proceeded from us. Your refund will be credited to the original purchaser´s credit card. If all parts of Newcomers Youth’s return policy are fulfilled, you will be refunded the same amount, including any additional service charges, which was paid upon purchase as soon as possible.

Please note that you are responsible for the item that you want to exchange or return until we have received it.

Notice that you do not qualify for our return policy if:

  • More than 14 days has passed since you received your order.
  • If damage or harm has been caused to a product while examining it.
  • The product has been broken or damaged and is not in the same condition as when delivered.

UNCLAIMED PACKAGES

All unclaimed packages will be returned to us. All fees associated with the return of the unclaimed package will be charged to the customer.